Friday, April 27, 2007

A Ray of Hope...

In October 2005 I bought a brand new, shiny 2006 Chevy Malibu to replace my previous Chevy Malibu. This new car came loaded with bells and whistles, including XM Satellite Radio, and I was jazzed. The service seemed okay at first but I would soon get a sinking feeling that there was something wrong with my radio. For roughly the last year, if not longer, I have been telling the dealership where I bought the car no avail. No one wanted to ride with me to hear the products shortcomings, no one would entertain the notion that there was something wrong with the antenna...nothing. One of the service tech's even told us that the reason the satellite radio didn't work in my car but worked flawlessly in my mother's 2006 Chevy Equinox, was that her car was "taller" then mine which put it closer to the sky. Well, that was kind of the straw that broke the camels back.

Tuesday (4.24) I called another Chevy dealership and told them of my woes. They told me they would be happy to ride along in my car with me and I should just call back and set it up at my convenience. I called them on Wednesday (4/25) and set up my "ride along" for Thursday morning (4/26). The radio performed as poorly as I expected it to and the tech said he would talk to the service manager and they would get back to me. True to their word the service manager called me back today (4/27) and said they took a Malibu from their lot and drove the same drive the tech and I had taken and that radio performed flawlessly so my car definitely has a problem. He asked if I could bring it in on May 15th - that they would give me a loaner and hopefully be able to remedy the problem in a few short days. I was dumbfounded and rather giddy at the thought that I might be coming to the end of this long road of frustration. If they are able to make things work for me General Motors will be on the receiving end of a scathing email, phone call or letter or perhaps all three. Then I'll be sure to tell the dealership where I bought the car to stick it up their ass - and when my husband wants to buy his $40,000 pickup truck - that he won't be getting it from them.

1 comment:

ycpgreazy said...

power to the people... that's good work out of you, and the other dealership.